At Maddie Lyons Naturopathy, I am committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how I collect, use, disclose, and safeguard your information when you engage with my naturopathy consultation services. By using my services, you consent to the practices described in this policy. 

1. Information I Collect: 

1.1 Personal Information: 

When you engage with my consultancy, I may collect personal information, including but not limited to your name, contact details (such as email address, phone number, and postal address), date of birth, medical history, and health-related information. I will only collect personal information that is necessary for the provision of my services. 

1.2 Website Information: 

When you visit my website, I may collect certain information such as your IP address, browser type, operating system, and the pages you accessed. This information is used for analytical purposes and to improve my website's functionality. 

1.3 Tracking Technologies: 

I may use cookies and similar tracking technologies to enhance your experience on my website. These technologies help to analyse website traffic, customise content, and gather information about user behaviour. You can modify your browser settings to refuse cookies or notify you when they are being used. 

2. Use of Information: 

2.1 Service Provision: 

I use the personal information I collect to provide you with naturopathy consultation services. This includes assessing your health needs, developing treatment plans, and delivering ongoing care. Your personal information is used solely for the purpose of providing you with the best possible healthcare services. 

2.2 Communication: 

I may use your contact information to communicate with you about your appointments, treatment plans, and other related matters. These communications are essential for the proper delivery of my services and your ongoing care. 

2.3 Legal and Regulatory Compliance: 

I may be required to disclose personal information in response to lawful requests by public authorities, such as to comply with a subpoena or other legal process. I will ensure that any such disclosures are made in accordance with applicable laws and regulations. 

3. Data Sharing and Disclosure: 

3.1 Third-Party Service Providers: 

I may engage third-party service providers to assist in delivering my services effectively. These providers may have access to your personal information, but they are contractually obligated to protect its confidentiality and use it solely for the purposes specified by me.

3.2 Legal Requirements: 

I may disclose your personal information if required by law or if I believe that such action is necessary to protect my rights, comply with a judicial proceeding, court order, or legal process, or to prevent fraud or imminent harm to my business, clients, or others. 

4. Data Security: 

I take reasonable precautions to safeguard your personal information from unauthorised access, disclosure, alteration, or destruction. I implement industry-standard security measures and regularly review and enhance my security practices to ensure the integrity and confidentiality of your information. 

5. Data Retention: 

I will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer required, I will securely dispose of it in accordance with applicable laws and regulations. 

6. Access, Correction, and Deletion: 

You have the right to access, correct, or delete your personal information held by me, subject to applicable laws. If you wish to exercise these rights or have any concerns regarding the handling of your personal information, please contact me using the details provided below. 

7. Australian Privacy Principles (APPs): 

I comply with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth). These principles regulate the collection, use, and disclosure of personal information by Australian businesses. 

8. Contact Us: 

I may update this Privacy Policy from time to time, and the updated version will be made available on my website. It is your responsibility to review this policy periodically to stay informed about any changes. 

If you have any questions, concerns, or requests regarding this Privacy Policy or the way I handle your personal information, please contact me at: 

Maddie Lyons Naturopathy 

Email: maddie@maddielyonsnaturopathy.com

Last updated: 19th March 2025